Shipping Policy

Thank you for choosing Quix Labs! We strive to provide a seamless and efficient shipping experience for our valued customers in the UK. Please take a moment to review our shipping policy to understand our guidelines and procedures.

Shipping Methods:

We offer standard shipping to addresses within the UK. Shipping rates may vary based on the weight and size of the package.

Orders are typically processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses.

Multiple Shipments:

If your order includes multiple items, they may be shipped separately from different fulfillment centres. This allows us to expedite the shipping process and ensure you receive your products in a timely manner.

You will receive separate tracking information for each shipment, allowing you to track the progress of each item.

Returns and Exchanges:

We want you to be completely satisfied with your purchase. If for any reason you are not, please contact our customer service team within 14 days of receiving your order to initiate a return or exchange.

To be eligible for a return or exchange, the product must be unused, in its original packaging, and in resalable condition.

Please note that certain items, such as e-liquids, are non-returnable for safety and hygiene reasons, unless they are faulty or damaged upon arrival.

Customers are responsible for the cost of return shipping, except in cases of faulty or damaged products.

Once we receive and inspect the returned item, we will process the refund or exchange within 5-7 business days.

Please feel free to contact our customer service team if you have any further questions or concerns regarding our shipping policy. We are here to assist you and ensure your satisfaction with Quix Labs products.